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Terms & Conditions

Please read the terms and conditions before using this website.

The following terms and conditions govern and apply to your use of the site maintained by Be-u Cosmétiques Inc.

By accessing or browsing the site, you declare to have read and understood the general terms and conditions and to declare to be bound by these conditions. Please note that we may change the terms of use at any time without notice. Your continued use of the site will be deemed your acceptance of the revised terms and conditions.


Personalized body and face products sold on the website are only available on a 3 month basis subscription. Every 3 months, your new order will automatically be sent to you and charged to your credit card assigned to the account. By purchasing customized products on the Be-U Cosmétiques website, you agree that Be-U Cosmétiques will automatically renew your subscription, if it is effective. You also agree to ensure that the payment method associated with your account is valid. You can unsubscribe from your subscription at any time through your customer account. You also agree to cancel your subscription 10 days before the renewal of your next order, otherwise, it will be charged to your credit card automatically. For more information on the subscription, visit the FAQ section of our website.

Price policy

All prices on the website are in Canadian dollars and are then applicable to GST and QST (TPS and TVQ). The only payment method offered is credit card. Be-U Cosmétiques reserves the right to change the prices of unit items and subscriptions at any time. If this is the case,  a communication will be sent by email to users as well as on the website. All sales are final, and no refund or exchange can be made.


Be-U Cosmétiques is committed to deliver orders online within 10 business days (Monday to Friday) following your order. Be-U Cosmétiques is not responsible for stolen packages that are delivered to the delivery address even if nobody was there to accept the package. Usually, our delivery provider does not deliver parcels if no one is present to pick up the package.

Intellectual property

All intellectual property on the website is owned by us and includes any material protected by copyright, trademark or patent. All trademarks are owned, registered and/or licensed by us. All content on the site, except for user-generated content as defined below, including but not limited to text, software, code, design, graphics, interactive features, and any other content, is a collective work under Canadian law or any other copyright laws and is owned by Be-U Cosmétiques Inc.

Use of company content

We may provide you with certain information as a result of your use of the website, including, without limitation, any documents, data or information developed by us, or any other material that may assist you in the use of the website or services (the “Company Content”). The Company Content may not be used for any purpose other than the use of the website and the services offered on the site. Nothing herein can be construed as granting you a license or intellectual property rights.

User generated-content

“User-Generated Content” includes communications, elements, information, data, opinions, photos, profiles, messages, notes, hyperlinks, textual information, designs, graphics, sounds or any other content that you and/or other users of the website publish or make available on or through the site, with the exception of the content that is our property.

User account and account usage

If your use requires an account identifying you as a user of the site (a user account):

  1. You are solely responsible for your user account, the maintenance, confidentiality, and security of your user account and all passwords related to your user account as well as the activity of anyone who has access to your account with or without your permission;
  2. You agree to report to us immediately any unauthorized use of your user account, services through your user account, services through your user account, a password linked to your user account or any other breach of security of your user or service account provided through your user account, and you agree to assist us, as we may ask, to stop or remedy any breach of security related to your account and;

You agree to provide truthful, accurate and up-to-date user information, as we may request from time to time, and you agree to notify us of any changes to your User Information as required to the information that we hold is truthful, accurate and current


When you purchase on the website, you agree to provide a valid payment method. Pay attention to transaction details since the total prices may include taxes, fees, and shipping costs for which you are responsible.

When you provide us with a payment instrument, you declare that you have permission to use this payment instrument. When you make a payment, you authorize us, as well as the payment service we use, to charge the total amount to the payment instrument you designated for the transaction. You also authorize us to collect and record this payment instrument as well as any other information related to the transaction.

If you pay by credit card, the amount will be credited directly to your credit card at the time of your purchase.

We reserve the right to cancel any transaction if we believe that the transaction violates these Terms and Conditions or if we believe that by doing so we can prevent a financial loss.

In order to prevent financial loss, we may contact the issuer of your payment instrument, law enforcement authorities or any other affected third party (including other users) and may share the details of any payment you are associated with if we believe that such action can prevent a financial loss or a breach of the law.

Selling products

We can sell goods or services on our website. We are committed to being as accurate as possible with any information regarding the goods and services sold, including product descriptions and product images. However, we do not warrant the accuracy or reliability of any product information and you acknowledge and agree that the purchase of such products is at your own risk.


None of the products purchased on our website are refundable or exchangeable after your purchase. In case of one of your product get damaged during transport, please contact us as soon as possible the by providing us with a photo of your damaged item. The same applys in case of an error in your order.

Marketing and affiliate ads

Through the website and its services, we may engage in affiliate marketing activities for which we receive a commission or percentage of sales. We may also accept advertising or sponsorship of commercial companies or receive other forms of advertising compensation.

Acceptable use of the site

You agree not to use the website for any unlawful purpose, or any other purpose prohibited by this clause. You agree not to use the site in any way that could harm the website, services or commercial activity of Be-U Cosmétiques.

You also agree not to use the website for the following purposes:

  1. Harass, abuse or threaten others or otherwise violate the rights of any person;
  2. Violate the intellectual property of Be-U Cosmétiques inc. or any other third party;
  3. Download or transmit computer virus or any other software that could damage the intellectual property of Be-u Cosmétiques or others;
  4. Committing fraud
  5. Create or participate in illegal gambling, lottery or pyramid schemes;
  6. Publish or distribute obscene or defamatory material;
  7. Publish or distribute any material that incites violence, hatred or discrimination of any group; and/or
  8. Illegally collect information about others.

Protection of private life

By using our website, you may be able to provide us with certain information. By using the website, you authorize us to use your information in Canada and in any other country in which we may operate.

When you sign up for a user account or enter your email during the skin diagnosis, you provide us with an address and some additional information, such as your name and/or your billing information. Depending on the use you make of our site, we may also receive information from external applications that you use to access our site or we may receive information about you through various web technologies such as cookies, histories, invisible pixels (also called “invisible GIFs”), tags and others.

We use the information collected from you to ensure that you ensure a good experience on the site. We can also trace some of the passive information received to improve our marketing and analytics and, to be done, we may be working with third-party vendors.

If you wish to block our access to any passive information that we receive from the use of various technologies, you may choose to inactivate cookies in your web browser. Please note that we will still receive information about you that you provide us, such as your email address.

If you choose to terminate your account, we will store and retain your information for a reasonable period following applicable federal, provincial and other laws.


Our website exists for communications purposes only. You acknowledge and agree that any information published on our website is not intended to be legal, medical or financial advices and no fiduciary relationship has been created between you and Be-U Cosmétiques. The information on our website has not been confirmed by Health Canada or the FDA. You also agree that your purchases on the website are at your own risk. We are not responsible for any advice or any other information conveyed on the website. Be-U Cosmétiques is also not responsible for any excessive use of the products or bad use of the product. Be-U Cosmétiques  is also not responsible from any problems or difficulties that may arise from the use of a product. Be-U Cosmétiques is free of all responsibility to customer users who do not consult a health professional before using Be-U Cosmétiques products.

Be-U Cosmétiques also is also not responsible from products sold by a third party in physical stores.

Data loss

We are not responsible for the security of your user account or the contents of your account. The use of the website is at your own risk.


You agree to defend, compensate and hold harmless Be-U Cosmétiques and its affiliated companies against any complaint, suit or claim, including legal fees that may arise out of or relating to your use or abuse of our website, your violation of this agreement or your conduct and actions. If we choose to do it, we will choose our lawyer and participate in our defense.

Service interruption

We may have to interrupt your access to the site to perform unplanned maintenance or emergency work. You agree that your access to the website may be affected by unplanned or unplanned downtime for any reason and that we will not be liable for any damages or loss arising from such unavailability.

Out of inventory

We try to keep our inventory of products up to date. Some items can be out of stock. If this is the case and you order this product, we will notify you by email as soon as possible and we will offer you to replace this product with another, to refund the item in question or to wait for the product to come back. We will then give you an approximate date for the renewal of this item in our inventory.

Termination of a user account

We may suspend, limit or terminate your user account and your use of the website at our sole discretion, at any time, without notice and for any whatever reason, including the operation or effectiveness of the website or any equipment or network not owned or owned by a third-party that is disrupted by your use or abuse of the website or if you have been or are currently in violation of the terms. We will have no liability to third-parties, including a third-party provider for any suspension, limitation or termination of your access to the website.

No garantee

Although we have made reasonable efforts to ensure that the content of this website is accurate, we cannot guarantee that such content is free of errors, current or complete. In any case, we cannot be held responsible for any damage that may arise from an error on the website.

We assume no responsibility for any damage resulting from an uncorrected use of the content of the website. We also cannot guarantee that the website is available without interruption, without error or omission, or that defects are corrected. It is also not possible to guarantee that the website and the servers that make it available are free of virus or harmful components. The website and its contents are provided “as it is” and “as it available” without any declaration, warranty or condition of any kind, express or implied. Warranty or condition of any kind, express or implied.